Juniper ISG1000 showing Security Board x CPU x unresponsive on its event log with critical level.
Software Version: 6.3.0r16a.0, Type: Firewall+VPN (Only as a Firewall no IDP, IDS).
Active/Passive environment.
I ssh the firewall and run following commands and shows the result:
-> get sm detail
Slot 2: updated 35246819 sec ago, Free Mem 0, Total Mem 0
CPU 1
up : 0
current_cpu_usage : 0
last_1min_cpu_usage : 0
last_5min_cpu_usage : 0
last_15min_cpu_usage : 0
memory_used : 0
sessions_allocated : 0
max_sessions : 0
sessions_failed : 0
current_fulldrp_cnt : 0
threshold_cpu : 0
threshold_memory : 0
threshold_session : 0
CPU 2
up : 0
current_cpu_usage : 0
last_1min_cpu_usage : 0
last_5min_cpu_usage : 0
last_15min_cpu_usage : 0
memory_used : 0
sessions_allocated : 0
max_sessions : 0
sessions_failed : 0
current_fulldrp_cnt : 0
threshold_cpu : 0
threshold_memory : 0
threshold_session : 0
Slot 3: updated 35246819 sec ago, Free Mem 0, Total Mem 0
CPU 1
up : 0
current_cpu_usage : 0
last_1min_cpu_usage : 0
last_5min_cpu_usage : 0
last_15min_cpu_usage : 0
memory_used : 0
sessions_allocated : 0
max_sessions : 0
sessions_failed : 0
current_fulldrp_cnt : 0
threshold_cpu : 0
threshold_memory : 0
threshold_session : 0
CPU 2
up : 0
current_cpu_usage : 0
last_1min_cpu_usage : 0
last_5min_cpu_usage : 0
last_15min_cpu_usage : 0
memory_used : 0
sessions_allocated : 0
max_sessions : 0
sessions_failed : 0
current_fulldrp_cnt : 0
threshold_cpu : 0
threshold_memory : 0
threshold_session : 0
-> get sm status
Failed to send msg to security module
Can anyone please tell me the impact of the alert and what may be the solution.
Thank you in advance.